Frequently asked questions:
How do I pay for my order?
We use 2 payment providers:
Klarna - Although best know as a buy now pay later portal, most of our customers use the 'Pay now by Card' option although you can use the pay after 14 days facility if you choose obviously.
PayPal - One of the best known payment services. It's super easy to checkout even if you don't have/want a PayPal account just use the 'Pay by Debit/Credit card' option.
How is my order Delivered?
Orders placed before Midday will dispatch the same working day. Standard UK delivery is free on orders over £30 & costs only £3 on smaller orders. They are dispatched by Royal Mail Second Class post which usually takes 2-3 days. There is an option during checkout to upgrade to Royal Mail Special Delivery if you are in a rush. For full delivery details click here.
Can I return or exchange an item?
Returns - If you are in anyway unhappy with your order please contact us ASAP to authorise a return. Refunds will be made as soon as we receive the goods back in their original unworn condition. We absolutely cannot accept the return of earrings that have been worn.
Exchanges - we will exchange items, but there will be a £3.00 postage charge for re-sending any item that isn't a fault on our part.
I would like to send a gift directly to the recipient, is this possible?
Yes! - Just put the recipients address in as the delivery address during checkout, tick 'Send as a Gift' which means no prices will be included with the gift. Gift wrapping is now free, so tick this option, add your message in the gift message box during checkout and we will wrap the item(s) and send you a quick photo of the wrapped jewellery so you can see that it was nicely wrapped.
I have a discount code, where do I enter it?
Discounts - From time to time we have special offers that require a special code to activate - we also offer exclusive discounts to our email subscribers so it is definitely worth signing up! If you are can't see where to enter a code click here for an example.
I've broken my jewellery, can it be repaired?
We offer a guarantee on our jewellery against faults but not against misuse. We will endeavour to remedy any issue up to & including free re-stringing due to accidental damage please contact us to discuss.
I really like a piece of your jewellery, is it possible to have it made as a custom length/size for me?
Yes, we can make reasonable size changes to our necklaces & bracelets for you, please contact us before ordering to discuss your requirements & to check if there will be a cost implication.
How do I care for my Ronin Jewellery?
Many gemstones have taken millions of years to form so it is not surprising they appreciate a little care! We recommend cleaning the silver-plated components of your jewellery with a silver polishing cloth, avoiding the gemstones as much as possible. Use a barely damp cloth to clean the gemstones. Further details on caring for your Ronin jewellery can be found here